Customer Charter

Insurance Industry's Customer Service Charter

Tokio Marine Life Insurance Malaysia Bhd. is highly committed in providing a safe, secure, reliable, accurate and transparent environment to our customers’ as well as prompt response on services rendered to the best of our ability.

Kindly refer to the Customer Service Standard below :

Customer-Service-Charter-20171

PDF, 262.93 KB

We strive to be an efficient service provider, - constantly inspiring confidence in our customers. We listen, understand and recommend products that, which best serve your needs.

Easy to Reach

We are committed to being efficient and effective in handling complaints and enquiries. Our customers can easily contact us through these channels:

Call us at 1-800-88-0812 (toll- free).
Visit any of our Tokio Marine Insurans bBranches nationwide.

Monday to Friday: 8.30am - 5.30pm
*excluding Kota Bharu and Kuala Terengganu

Our Kota Bharu and Kuala Terengganu bBranch offices Sunday to Thursday: 8.30am - 5.30pm

Visit our branches.

Write to us at

Customer Service Department:

Level 20, Menara Hap Seng 3

Plaza Hap Seng, No. 1, Jalan P. Ramlee

50250 Kuala Lumpur

Fax: 03- 2022 2295 Email: letusknow@tokiomarine.com.my

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