Contact Us

24 hours Hotlines

Roadside and Breakdown Assistance

1800 88 1301 / 03-2053 5800

Travel Assistance

03-7628 3877 / 03-7841 5770

Cashless Hospital Admission

Premier PA Partner / Tokio Marine PremierUltra PA
03-7628 3780

Premier Medic Partner / Medic Plus
03- 7628 3780 / 03-7841 5600

For General & Product Enquiries

Call / Fax

Customer Service Hotline:
1800-88-0812

Fax:
03-2022 0804

Operating hours

Mondays to Fridays

8.30am - 5.30pm

WhatsApp Live Chat

+603-2027 8488

Monday to Friday

(Except public holiday)

8.30am - 5.30pm

Visit / Write to us

Tokio Marine Insurans (Malaysia) Berhad
Level 20, Menara Hap Seng 3,
Plaza Hap Seng,
No. 1, Jalan P. Ramlee,
50250 Kuala Lumpur.

General Line:
03-2027 8200 / 03-2789 8800

Fax:
03-2022 2295

Visit one of our branches

Operating hours

Mondays to Fridays

8.30am - 5.30pm

Visit our branches

Email us

General enquiries
letusknow@tokiomarine.com.my

Corporate enquiries
communications@tokiomarine.com.my

Employee Screening
humanresources@tokiomarine.com.my

Online Enquiry

Online Enquiry Form

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Customer Engagement Centre (Complaints Unit)

Email us

letusknow@tokiomarine.com.my

Write to us

Customer Engagement Centre
Tokio Marine Insurans (Malaysia) Berhad
Level 20, Menara Hap Seng 3,
Plaza Hap Seng,
No. 1, Jalan P. Ramlee,
50250 Kuala Lumpur.

Person in charge

Ms. Nur Aini / Ms. Ramla

If you would like to seek the help of a third party mediator,
you may submit a request either to the Ombudsman for Financial Services or
Bank Negara Malaysia (BNM).

Mediator
Ombudsman for Financial Services
(Formerly known as Financial Mediation Bureau)
Level 14, Main Block, Menara Takaful Malaysia,
No. 4, Jalan Sultan Sulaiman,
50000 Kuala Lumpur
Tel : 03 - 2272 2811
Fax : 03 - 2272 1577
Email : enquiry@ofs.org.my

Contact Centre (BNMTELELINK)
Bank Negara Malaysia
Laman Informasi Nasihat dan Khidmat (LINK)
P.O. Box 10922
50929 Kuala Lumpur
Malaysia
Tel : 1-300-88-5465 (LINK)
+603-2174 1717 (Overseas)
Fax : 03 - 2174 1515
Email : bnmtelelink@bnm.gov.my