Privacy policy

Your privacy is important to us. That’s why we have developed a Privacy Policy that covers how we use, process, disclose, safeguard and retain Personal Data. Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions.

Privacy policy statement

Information is important for us to provide our best service to you as our customers. Therefore, keeping customer information safe and secure, and using it only for the purpose of serving our customers, is the top priority for us. Whether you are a customer, registered user or visitor to the public pages of our website and our social media platforms, we understand the importance you place on the privacy and security of information that personally identifies you or your account with us. When you register with us, we ask for your personal particulars which may include, among others, your income, creditworthy assets and liabilities depending on what products and services you apply for and subscribe to. This information enables us to deliver personalised services and communications to you.

We may also collect personal particulars from the following persons:

Visitors to our social media platforms (such as this website and our Facebook page).
Individuals who have participated in our contests or promotions organised by us online or via telemarketing, or at any of our branches or through our affiliates or business partners.
Visitors to our social media platforms who have participated in any of our research and surveys and other similar activities.

We use personal information in ways that are compatible with the purposes for which we originally requested it. For example, we will use the information you give us to process your requests and transactions, to provide you with additional information about products and services, or to evaluate your financial needs. To do so, we may share personal information with an agent or affiliate so that they may do the same, and they may pass information held by them about you to us so that we may do the same. We limit the collection and use of personal information to what is necessary to administer our business and to deliver superior service to you. This may include advising you about our products or services, those of our affiliates, and other opportunities that we believe may interest you.

To serve you better, we may combine information you give us through this website or other channels. We also use aggregated information about the use of our services. We are strongly committed to protecting the security of the personal or private information that you share with us. In addition, we promise our customers the following regarding privacy.

We may use the combined information you give us through various channels to deliver our best service to customers, including evaluating our users' preferences, improving our services, and administering our business and other opportunities that we believe may interest you.

We will permit only authorised employees to have access to such information. Our employees are educated on the handling of customer information. Employees who breach our privacy policy will be subject to disciplinary action as we deem fit.

We will protect the confidentiality of any personal information you share with us. We do reserve the right to disclose your information when required under any law or regulation or to cooperate with regulators, law enforcement authorities, or any authorities having jurisdiction over us with regards to disclosure of your personal information.

We will not use or share internally or externally personally identifiable medical information for any purpose other than the underwriting or administering of a customer’s policy, claim or account, or the purpose as disclosed to the customer when the information is collected, or to which the customer consents.

We will attempt to keep customer files complete, up to date, and accurate. If the information with us is not correct, not updated, or incomplete, please inform us by writing in, and we will promptly make the rectifications. Alternatively, you can click on the ‘Get in Touch’ option on our website. 

Tokio Marine Malaysia’s Data Protection Policy

The Data Protection Policy describes our collection, use, disclosure, processing and protection of non-public personal information and personal data ("customer information") and will help you understand how we treat the customer information that we obtain from you or other sources in the course of providing you with products and services. We strongly advise you to read and understand our Personal Data Protection Policy.