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  • Hospital & Surgical Claims

  • Dread Disease / Critical Illness Claims

  • Total & Permanent Disability Claims

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  • Personal Accident Claims

  • Activities of Daily Living (ADL) Disability Claims

Hospital & Surgical claims

Hospital & Surgical claims cannot be made over the phone. You can: 

 

Alternatively, you can reach out to us for assistance in making a claim.

Tokio Marine Life Insurance Singapore Ltd.
Customer Service Department
20 McCallum Street #07-01
Tokio Marine Centre
Singapore 069046

Tel: +65 6592 6100    Fax : +65 6223 9120
Email: customercare@tokiomarine-life.sg
Operating Hours: Mondays to Fridays, 8.45 am to 5.45 pm

Dread Disease / Critical Illness claims

Dread Disease / Critical Illness claims cannot be made over the phone. You can:

 

Alternatively, you can reach out to us for assistance in making a claim.

Tokio Marine Life Insurance Singapore Ltd.
Customer Service Department
20 McCallum Street #07-01
Tokio Marine Centre
Singapore 069046

Tel: +65 6592 6100    Fax : +65 6223 9120
Email: customercare@tokiomarine-life.sg
Operating Hours: Mondays to Fridays, 8.45 am to 5.45 pm

Total & Permanent Disability claims

Total & Permanent Disability claims cannot be made over the phone. You can:

 

Alternatively, you can reach out to us for assistance in making a claim.

Tokio Marine Life Insurance Singapore Ltd.
Customer Service Department
20 McCallum Street #07-01
Tokio Marine Centre
Singapore 069046

Tel: +65 6592 6100    Fax : +65 6223 9120
Email: customercare@tokiomarine-life.sg
Operating Hours: Mondays to Fridays, 8.45 am to 5.45 pm

Death claims

Death claims cannot be made over the phone. You can:

 

Alternatively, you can reach out to us for assistance in making a claim.

Tokio Marine Life Insurance Singapore Ltd.
Customer Service Department
20 McCallum Street #07-01
Tokio Marine Centre
Singapore 069046

Tel: +65 6592 6100    Fax : +65 6223 9120
Email: customercare@tokiomarine-life.sg
Operating Hours: Mondays to Fridays, 8.45 am to 5.45 pm

Personal Accident claims

Personal Accident claims cannot be made over the phone. You can:

 

Alternatively, you can reach out to us for assistance in making a claim.

Tokio Marine Life Insurance Singapore Ltd.
Customer Service Department
20 McCallum Street #07-01
Tokio Marine Centre
Singapore 069046

Tel: +65 6592 6100    Fax : +65 6223 9120
Email: customercare@tokiomarine-life.sg
Operating Hours: Mondays to Fridays, 8.45 am to 5.45 pm

Activities of Daily Living (ADL) Disability claims

Activities of Daily Living (ADL) Disability claims cannot be made over the phone. You can:

 

Alternatively, you can reach out to us for assistance in making a claim.

Tokio Marine Life Insurance Singapore Ltd.
Customer Service Department
20 McCallum Street #07-01
Tokio Marine Centre
Singapore 069046

Tel: +65 6592 6100    Fax : +65 6223 9120
Email: customercare@tokiomarine-life.sg
Operating Hours: Mondays to Fridays, 8.45 am to 5.45 pm

Still not sure how to go about?

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Do you have a question?

View the Frequently Asked Questions below to gain the insights you seek

How do I update when I have a change of address or contact number?

You may update your change of address and/or contact number via TMLS Policyholder’s Portal https://mypolicy.tokiomarine-life.sg. You have the option to login by scanning the QR with your Singpass app.

Read more

What are the types of premium payment mode / frequency available?

Monthly, Quarterly, Half-yearly, Yearly.

Read more

Can I request for a Duplicate Policy?

You can submit your request for a duplicate policy via email to customercare@tokiomarine-life.sg

Read more

View all FAQs

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