Motor Insurance Claims Process | Tokio Marine General Insurance Malaysia

Motor Insurance
claims process

Follow these simple steps to expedite filing of claims.

Useful tips

Take photographs of:

• Position of vehicles after accident
• Accident site
• Damage caused to vehicles involved in accident

What to do after
an accident

✔︎Report the accident to the Police immediately or within 24 hours

✔︎Contact our Auto Partner Hotline number 1 800 88 1301 or 03-2053 5800 in the event of vehicle breakdown or accident.

✔︎Send your damaged vehicle to TMIM’s Panel Workshop of your choice for repairs

✔︎Do NOT admit liability or make any offer to a third party

✔︎Forward all correspondence/notice of claim from a third party, unanswered, to us immediately

if you don’t report, you may:

• Lose all or part of your No Claim Discount
• Be denied of your claim for that particular accident

What you need
to submit in the
event of

Own Damage

Completed Claim Form
Police Report
Estimate of repairs
Photocopy of Driver’s Identity Card or Passport
Photocopy of Driver’s Driving License
Photocopy of Insured’s Identity Card or Passport or Company Business Registration Form (if company vehicle)
Photocopy of Insured’s Driving License
Photocopy of Registration Card (both sides)
Photocopy of Road-tax disc
Photographs of the scene of accident/ Police photographs

Own Damage KFK (No Fault)

Completed Claim Form
Signed Declaration Letter
Police Report
Third Party’s Police Report (all parties involved)
Police investigations/outcome report/compound on party at fault and sketch plan
Identity/name of third party’s Insurer (copy of insurance policy if any)
Photocopy of Driver’s Identity Card or Passport
Photocopy of Driver’s Driving License
Photocopy of Insured’s Identity Card or Passport or Company Business Registration Form (if company vehicle)
Photocopy of Insured’s Driving License
Photocopy of Registration Card (both sides)
Photocopy of Road-tax disc
Photographs of the scene of accident/ Police photographs

Windscreen Damage

Completed Claim Form
Police report (if workshop is not a panel repairer of TMIM)
Photographs of damaged windscreen (close-up) and full view of vehicle showing registration number before and after repair
Photocopy of Registration Card
Photocopy of Driver’s Identity Card or Passport
Photocopy of Driver’s Driving License
Photocopy of Insured’s Identity Card or Passport or Business Registration Form (if company vehicle)
Photocopy of Insured’s Driving License
Photocopy of Registration Card (both sides)
Photocopy of Road-tax disc
Replacement Bill/Receipt
Tinting Bill/Receipt

Theft / Total Loss

Completed Claim Form
Police Report
Original Registration Card
Original Policy and Certificate of Insurance
Legible copy of hire purchase agreement
Photocopy of Driver’s Identity Card or Passport
Photocopy of Driver’s Driving License
Photocopy of Insured’s Identity Card or Passport or Business Registration Form (if company vehicle)
Photocopy of Insured’s Driving License
Full set of keys to vehicle
JPJ K3 Form duly signed by Insured (rubber stamp if under business company name)
Letter of Release from hire purchase or finance company if applicable
Certified copy of Memorandum & Article of Association (for limited company)

Third Party Property Damage/Third Party Bodily Injury

Completed Claim Form
Police Report (all parties involved)
Police Investigation Result and sketch plan with key
Photocopy of Driver’s Identity Card or Passport
Photocopy of Driver’s Driving License
Photocopy of Insured’s Identity Card or Passport or Business Registration Form (if company vehicle)
Photocopy of Insured’s Driving License
Photocopies of Registration Card and Road Tax Disc
Correspondence or notice of claim from Third Party claimant/solicitors

Need assistance in making a claim?

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