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Medical Insurance claims process

Follow these simple steps to expedite filing of Medical insurance claims.

Mandatory Documents

  1. Duly completed claim form
    Click to download
  2. Medical Report (not required for claim below RM500.00, doctor to write the diagnosis at the reverse side of receipt)
    Click to download
  3. Original Medical Bill(s) and Medical Receipt(s)
  4. Copy of Itemised Medical Bill(s) 
  5. Copy of Imaging/CT scan/X-Ray/MRI/Laboratory Test/Histopathology Report
  6. Duly completed E-payment form
    Click to download

Supporting Documents (whichever is applicable)

  • Police Report
  • Death Certificate
  • Post Mortem Report in the event of fatal accident
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Call us

Customer Serivce Hotline

1800-88-0812

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Preferred hospitals

PDF, 111.52 KB

Panel hospital listing for individual policyholders

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Need assistance in making a claim?

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