We understand that our customers have varying needs, are at different stages of writing their own story, and are looking for a trusted financial partner. We’ve persevered to add value to our brand meeting and exceeding expectations. Today, Tokio Marine Insurance Group is recognised as the best Japanese brand among insurers and has matched up to its reputation by receiving awards such as the "General Insurance Company of the Year - Asian Insurance Review" for the year 2008 and 2012. In our bid to bring you excellence, we’ve attracted the best pool of talents among domestic Japanese companies as well. You can trust that our employees and agents will do their utmost best to deliver a solid financial plan, along with honest and genuine servicing.

We have over 145 years of experience to our name and it is our belief that by exceeding your expectations, we earn your trust and loyalty. We’ve created a set of business principals to cater to you. Below is an overview of the standards we have set for ourselves:

• Operations and technology are reviewed on a regular basis and jointly with local operations teams to increase productivity, enhance service to customers and partners.
  
  
• We have a robust regulatory compliance monitoring process where we keep abreast of any new developments in the industry as part of our risk monitoring processes.
  
  
• We have a formal complaints process and our complaint handling is integrated with our day-to-day customer service staff who aims to resolve a significant majority of your issue.

With Tokio Marine, you’ll have a partner to progress your company. We work towards defining reliability and excellence throughout our term in the industry. Choose Tokio Marine or contact us if you’d like to find out more about us.