Total & Permanent Disability
claims process

1

Download the form

2

Submit form and documents

  1. Claimant’s Statement
  2. Doctor’s Statement (medical fee to be borne by policyholder)
  3. Declaration of Beneficial Ownership (for Trust / Keyman Policies)
  4. Consent Form For Medical Report
  5. Authorisation Form For Crediting to Singapore Bank Account
  6. Available laboratory and test results, diagnostic scan reports
  7. Copy of police report (if disability is due to an accident)
  8. Copy of physical NRIC of claimant and life assured
  9. Proof of relationship for 3rd party policies
  10. All documents which are in foreign language must be officially translated to English (translated by official Authority / Notary Public / Embassy) before submitting to us
3

Evaluation of claim

4

Closure of claim

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Do you have a question?

View the Frequently Asked Questions below to gain the insights you seek

How do I update when I have a change of address or contact number?

You may update your change of address and/or contact number via TMLS Policyholder’s Portal https://mypolicy.tokiomarine-life.sg. You have the option to login by scanning the QR with your Singpass app.

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What are the types of premium payment mode / frequency available?

Monthly, Quarterly, Half-yearly, Yearly.

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Can I request for a Duplicate Policy?

You can submit your request for a duplicate policy via email to customercare@tokiomarine-life.sg

Read more

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