You may update your change of address and/or contact number via TMLS Policyholder’s Portal https://mypolicy.tokiomarine-life.sg. You have the option to login by scanning the QR with your Singpass app.
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Additional documents required for accidental / unnatural death or for death occurred overseas:
Important Notes:
(A) For death which occurred in Singapore, copy of the death certificate can be submitted to us. For death which occurred overseas, the original death certificate have to be sighted by our Customer Service Officers, or certified true copy by your lawyer or any Notary Public.
(B) All proof of relationship can be certified true copy by our Customer Service Officers or Claim Staff of the company or your lawyer.
(C) For Singaporeans and Permanent Residents (PR) who died overseas, ICA would issue a letter confirming receipt of deceased’s Singapore NRIC, Passport and overseas Death Certificate, and invalidation of deceased’s Singapore NRIC / Passport. Please submit a copy of this letter to us.
(D) All documents which are in foreign language must be officially translated to English (translated by official Authority / Notary Public / Embassy) before submitting to us.
Please submit all claim documents:
(I) Through your servicing representative; or
(II) To our Customer Service Department
20 McCallum Street
#07-01 Tokio Marine Centre
Singapore 069046
(Mondays to Fridays: 8.45am to 5.45pm)
View the Frequently Asked Questions below to gain the insights you seek
You may update your change of address and/or contact number via TMLS Policyholder’s Portal https://mypolicy.tokiomarine-life.sg. You have the option to login by scanning the QR with your Singpass app.
Monthly, Quarterly, Half-yearly, Yearly.
You can submit your request for a duplicate policy via email to customercare@tokiomarine-life.sg
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