Personal Accident Claims Process

Follow these simple steps to expedite filing of a Personal Accident claims

Documents Required for Submission

Completed Claim Form
All of medical and treatment reports in connection the treatment
Original Medical Bills/receipts
Police Report (if required)
Death Certificate
Burial Certificate
Other (if required)

Submit the completed claim form and required documents through your servicing adviser, or mail them to us at:

Non Motor Claim Department
Tokio Marine Safety Insurance (Thailand) PCL.
S&A Building, 2nd - 6th floors, No.302, Silom Road, Suriyawong, Bangrak, Bangkok 10500

Download Personal Accident Claim Form ( General Insurance )

PDF, 782.88 KB

What to do after an accident

✔︎ Notify our Claims Department by phone as soon as possible with full details of the accident

✔︎ Seek medical treatment from a qualified and registered medical practitioner immediately

✔︎ Notify the police in case of vehicular or fatal accident

✔︎ Cooperate with us and the Adjuster when required, to facilitate all claim handling

When to make a report

Always report the accident even if it doesn’t give rise to a claim.

Weekdays (within 24 hours)
Weekends & Public Holidays (within 24 hour)

Notify our Claims Department by phone as soon as possible, with details of loss or damage, and current situation.

By not making a report you may

Lose all the claim benefits/rights that you are entitled to get and / or
Ignore your responsibility to yourself and other involved parties

Reporting an accident in Thailand

1. Make a report at the nearest police station.

2 Bring a copy of the report to us.

Duration of claim processing and reimbursement

The Company shall pay the amount of loss or damage within 15 days from date of settlement of claims and upon the Company's receipt of all valid proof of the loss or damage