Responsible Procurement Guidelines

To Our Business Partners

Environmental and social issues such as climate change, biodiversity loss, inequality, and human rights violations are becoming more complex and serious. With the globalization of supply chains and the expansion of cross-border business activities, the impacts of business activities on the environment and society are increasing. Accordingly, business entities are expected to reduce the negative impacts and increase the positive impacts they have on the environment and society.

Tokio Marine Safety Insurance (Thailand) PCL as a part of Tokio Marine Group is committed to promoting responsible procurement and procurement practices throughout the entire value chain with our business partners. Therefore, we have established the "Responsible Procurement Guidelines (the Guidelines)” as a code of conduct in March 2023.

The Guidelines outline matters to be promoted by Tokio Marine Group as well as its business partners. We also ask our business partners to request their business partners to understand and cooperate with the matters set forth in the Guidelines.

March 2023

Tokio Marine Group

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Tokio Marine Group Responsible Procurement Guidelines

Tokio Marine Group sustainability-related policies

Responsible Procurement Guidelines

1. Fair and equitable transactions

We shall strictly comply with applicable laws, rules and regulations when conducting our business activities.

Compliance with laws, rules, and regulations and respect for international norms
Fair and free competitions
Quality and safety of products and services
Protection of intellectual properties
Prohibition of transactions with criminal forces
Political activities and political funding, and anti-corruption

2. Human rights and labor

We respect fundamental human rights as stipulated in the International Bill of Human Rights and the ILO Declaration*.

Prohibition of forced labor and human trafficking
Prohibition of child labor
Freedom of association and the right to collective bargaining
Prohibition of discrimination and harassment
Respect for diversity and promotion of inclusion
Appropriate management of working hours and wages
Occupational Health and Safety and wellness management

3. Environmental Protection

We will actively contribute to solving environmental issues and work to achieve carbon neutrality, a circular economy, and a nature-positive society.

Climate change mitigation and adaptation
Disaster resilience
Reduction of environmental impact and effective use of resources
Conservation of natural capital and biodiversity

4. Information security

We take measures to protect and enhance the security of data information received not only from within the company but also from our customers and third parties.

Protection of personal information and privacy
Confidential information
Cyber security

5. Establishment of management system

We will enhance communication with stakeholders through timely and appropriate information disclosure, including the establishment of a complaints desk.

Establishment of grievance mechanism
Public disclosure and communication

*The ILO Declaration sets forth minimum standards to be observed at work in four areas: freedom of association and the effective recognition of the right to collective bargaining, the elimination of forced labor, the effective abolition of child labor, and the elimination of discrimination in respect of employment and occupation.