Overseas Travel Accident Claims Process

Follow these simple steps to expedite filing of a Overseas Travel Accident claim

Documents Required for Submission

For medical expenses due to sickness and/or accidental bodily injury while travelling

Claim Form
copy of your insurance policy, credit card and passport (for collateral insurance to cards)
Original medical receipt & medical report
Bank account number (for money transfer)

For loss or damaged baggage and/or property

Claim Form
Copy of your insurance policy, credit card and passport (for collateral insurance to cards)
Irregularity Report (for loss of insured property while in custody of the airline)
Police report
Receipt(s) for repairs or replacements
Bank account number (for money transfer)

For liability claims

Claim Form
Copy of your insurance policy, credit card and passport (for collateral insurance to cards)
Irregularity Report (for loss of insured property while in custody of the airline)
Police report
Receipt(s) for repairs or replacements
Bank account number (for money transfer)

When to make a report

Always report the accident even if it doesn’t give rise to a claim.

Weekdays (within 24 hours)
Weekends & Public Holidays (within 24 hour)

By not making a report you may

Lose all the claim benefits/rights that you are entitled to get and / or
Ignore your responsibility to yourself and other involved parties

Reporting an accident in Thailand

1. Make a report at the nearest police station.

2 Bring a copy of the report to us.

Duration of claim processing and reimbursement

The Company shall pay the amount of loss or damage within 15 days from date of settlement of claims and upon the Company's receipt of all valid proof of the loss or damage