Marine Claims Process

Follow these simple steps to expedite filing of a Marine claim

Marine Claim Guideline

A marine cargo policy provides coverage for physical loss or damage to the insured property arising from a fortuitous (loss must be accidental) and external cause (loss must be caused by some event occurring outside the property insured).

YOUR RESPONSIBILITIES UNDER A MARINE CARGO POLICY

In the event of a claim, it is your duty as the insured (or a party presenting the claim) to:

Things to Avoid

Do not sign a clean delivery receipt if the cargo has arrived in damaged or short shipments.
Do not dispose of damaged cargo and/or packing material prior to survey or our consent.
Do not accept any settlement from carriers without our consent.

General Average Claim

In there is a marine perils cause, the carrier will have to declare "General Average". Following the declaration, the cargo will not be released to the consignee until security has been obtained. In general, there are 2 forms of security required in a general average situation.

General Average Guarantee: This is a guarantee from your cargo insurance company to sign. It promises to pay the general average contribution required from your cargo interest (subject to policy limits). This guarantee frees you from making a cash deposit.

Average Bond: Under the Contract of Carriage, the Ocean Carrier could request the Bill of Lading Holder for appropriate Guarantee when the voyage encountered with the maritime perils i.e. Fire, Grounding

Marine Insurance will cover the General Average and will serve the Guarantee on behalf of the Bill of Lading Holders.

Note: Please immediately inform the Insurance company when you receive the General Average Declaration.

Documents Required for Submission

Marine Cargo Summary of Documentation

Submit the following documents to our local settling agent in order to receive payment:
Original Policy or Certificate of Insurance
Original Bill of Lading or Air Waybill (as applicable)
Copy of Invoice and Packing List or Weight Note
Notice of claim against Carriers, Port Authority, Forwarder and their replies on liability
Port Inward and Outward Survey Report or Airlines Discrepancy/Damage Report (as applicable)
Forwarder’s Delivery Order (if available)
Delivery Receipts such as Carriers’ Loading and Discharge Tally Sheets, Containers’ Stuffing and Un-stuffing Tally Records
Custom Declaration Form (if available)
QC Report on extent of damages and quantities affected (applicable for materials, semi-finished and finished goods)
Technical/Damage Report on extent of damages (applicable for machinery)
Repair/Replacement Bill(s) where applicable
Claim Bill less salvage
Any additional information and documentary evidence as may be required by us and surveyors

Submit the completed claim form and required documents through your servicing adviser, or mail them to us at:

Non motor claim Department
Tokio Marine Safety Insurance (Thailand) PCL.
S&A Building, 2nd - 6th floors, No.302, Silom Road, Suriyawong, Bangrak, Bangkok 10500

Download Marine Insurance Claim Form

PDF, 303.30 KB

When to make a report

Notify our Claims Department by phone as soon as possible, with details of loss or damage, and current situation.

Always report the accident even if it doesn’t give rise to a claim.

Weekdays (within 24 hours)
Weekends & Public Holidays (within 24 hour)

By not making a report you may

Lose all the claim benefits/rights that you are entitled to get and / or
Ignore your responsibility to yourself and other involved parties

Duration of claim processing and reimbursement

The Company shall pay the amount of loss or damage within 15 days from date of settlement of claims and upon the Company's receipt of all valid proof of the loss or damage