Industrial All Risks (IAR) Claims Process

Follow these simple steps to expedite filing of a IAR claim

Documents Required for Submission

Fire incident

Complete a Claims Form
Ensure you fill in complete details of loss or property damage
Make a police report and submit a copy with your claim, together with a Fire Brigade Report and Police Forensic Report
Provide evidence to support your claim e.g. -quotation for repair

purchase invoices/receipts/delivery orders/stock records to quantify property damage
photographs on property damage and/or premise damage (if required)
repair or replacement bills
technical/QC report (for damaged items/stocks)
additional evidence as required by us or the Adjuster

Theft loss

Complete a Claims Form
Ensure you fill in complete details of loss or property damage
Make a police report and submit a copy with your claim, together with a Fire Brigade Report and Police Forensic Report
Provide evidence to support your claim e.g. -quotation for repair -purchase invoices/receipts/delivery orders/stock records to quantify property damage -additional evidence as required by us or the Adjuster

Submit the completed claim form and required documents through your servicing adviser, or mail them to us at:

Non motor claim Department
Tokio Marine Safety Insurance (Thailand) PCL.
S&A Building, 2nd - 6th floors, No.302, Silom Road, Suriyawong, Bangrak, Bangkok 10500

Download Industry All Risk Insurance Claim Form

PDF, 77.58 KB

When to make a report

Notify our Claims Department by phone as soon as possible, with details of loss or damage, and current situation.

Always report the accident even if it doesn’t give rise to a claim.

Weekdays (within 24 hours)
Weekends & Public Holidays (within 24 hour)

By not making a report you may

Lose all the claim benefits/rights that you are entitled to get and / or
Ignore your responsibility to yourself and other involved parties

Reporting an Accident in Thailand

Make a report at the nearest police station.
Bring a copy of the report to us.

Duration of claim processing and reimbursement

The Company shall pay the amount of loss or damage within 15 days from date of settlement of claims and upon the Company's receipt of all valid proof of the loss or damage