Householders Insurance Claim Process

Householder’s Insurance Claim Process

What is the process for making a Householder’s Insurance Claim?
Follow these simple steps to expedite filing of a Householder's claim

Documents Required for Submission

Quotation for repair
Value of property damage
Photographs on property damage and/or premise damage (if required)
Repair or replacement bills
Additional evidences are required by us or the Adjuster

Submit the completed claim form and required documents through your servicing adviser, or mail them to us at:

Non Motor Claim Department
Tokio Marine Safety Insurance (Thailand) PCL.
S&A Building, 2nd - 6th floors, No.302, Silom Road, Suriyawong, Bangrak, Bangkok 10500

Download Household & Fire Claim Form

PDF,

What to do after an accident

Notify our Claims Department by phone as soon as possible
In case of theft or missing golf equipment, notify the police and make one copy for our evidence
Maintain all damaged property for our inspection
Take photographs of all property damage to support your claim
Provide any evidence to support your claim, as requested by us
Cooperate with us and the Adjuster to facilitate all claim handling

When to make a report

Notify our Claims Department by phone as soon as possible, with details of loss or damage, and current situation.

Weekdays (within 24 hours)
Weekends & Public Holidays (within 24 hour)

By not making a report you may

Lose all the claim benefits/rights that you are entitled to get and / or
Ignore your responsibility to yourself and other involved parties

Reporting a householder’s loss in Thailand

1. Make a report at the nearest police station.

2 Bring a copy of the report to us.

Duration of claim processing and reimbursement

The Company shall pay the amount of loss or damage within 15 days from date of settlement of claims and upon the Company's receipt of all valid proof of the loss or damage