Tokio Marine Malaysia has proactively designed and launched the Tokio Marine COVID-19 Medical Assistance Fund to support our customers during this difficult time. 

These benefits will be available for the hospital admission during the prescribed period or whenever the RM 5 million fund has been fully utilised, whichever earlier. 

Under this initiative, we have also launched JomVaccine Campaign to encourage anak-anak Malaysia to get vaccinated by supporting in terms of medical expenses, daily income or condolence payout if any serious adverse effect/event(s) resulting from the vaccination received. 

Vaccination is paramount to protecting our community and moving forward. Let’s do this together and flatten the curve! 

COVID-19 Medical Expenses Assistance

This initiative is designed to provide assistance to our eligible customers who have individual medical plans that does not cover COVID-19, i.e. medical plans with general exclusion on communicable diseases that require quarantine by law (pandemic exclusion). 

This benefit will reimburse medical expenses that result from hospitalisation due to COVID-19 Category 3/4/5 to any private hospitals.

Reference can be made to current MOH guidance to understand the clinical management of confirmed COVID-19 patients. 

The amount we will reimburse is subject to the limit stated in the summary table below. In addition, the hospital admission, as well as its related treatment, must be medically necessary for the reimbursement amount to be paid out. 

We understand that this is a difficult and challenging period. Hence we would like to assure you that we are committed to always put our best effort forward to support our customers and the community. We would also like to take this opportunity to remind you to adhere to the SOPs established by the Government and to take good care of your health. 

Should you require further information, kindly contact our representatives.

Alternatively, you may contact us at:

Customer Care Hotline: 03-2603 3999 (Monday - Thursday 8:40am - 5:30pm; Friday 8:40am - 5:20pm)

Email: customercare@tokiomarinelife.com.my

Information on our operational hours can be found here