1.1 Write in to Complaint Handling Unit
Tokio Marine Life Insurance Malaysia Bhd
Ground Floor, Menara Tokio Marine Life,
No. 189, Jalan Tun Razak, 50400 Kuala Lumpur
1.2 Email to us at CHU@tokiomarinelife.com.my
1.3 Contact us via phone at 03-2179 7046
1.4 You may also walk-in to our nearest branch to submit your feedback or complaint.
2.1 Complaint Handling officer will register the complaint case.
2.2 The acknowledgement of complaint letter will be sent to customer within 2 working days.
2.3 Complaint Handling officer will do the investigation on the case.
2.4 Complaint Handling officer will respond to customer on the outcome within 14 days in order to close the case.
2.5 Complaint Handling officer will keep the customer updated on the complaint status and Prolong letter will be sent to the customer if additional time is needed for the investigation.
2.6 The customer can appeal to Bank Negara Malaysia or Ombudsman For Financial Services if not satisfied with company's decision.
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