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Get in Touch

Give us a call or send us an email. Our Customer Service Personnel are ready to answer your enquiries and provide assistance

Life Insurance

  • disability Disability
  • critical illness Critical Illness
  • retirement Retirement
  • savings Savings
  • investment Investment
  • education Education
  • life Life
  • personal accident Personal Accident

Wait, I have a question.

 

No question is too big or small. Check out the quick links below for some ready answers.

How do I update my personal particulars?

For a change in your address,  

Complete the Change of Address/Contact form and email it to us at customercare@tokiomarine-life.sg     

Alternatively, you can mail to us at 20 McCallum Street, #07-01 Tokio Marine Centre.

A copy of your NRIC (front and back) is required to support the change in address. If the new address is not found in your NRIC, please submit a Proof of Address documentation, e.g., Bank Statements, Utility Bills, Telecommunication Bills or letters from the government (not more than 6 months old).

As part of the Common Reporting Standard (CRS) regulation, if any of the information regarding your tax residency changes, please advise us of these changes promptly by a duly completed Tax Residency Self-Certification. The Self-Certification form is available at http://www.tokiomarine.com/sg/en/personal/resources/forms.html    

How can I check my policy details?

Policyholder Portal allows existing policyholders who have     registered for the portal to enquire, manage their policies, and more. 

Policyholders may also contact their     respective advisor or the Customer Service Hotline at +65 6592 6100, or     email customercare@tokiomarine-life.sg for a copy of the policy information to be sent to their     mailing address.

Access Policyholder Portal here: https://mypolicy.tokiomarine-life.sg/ 

What payment methods are available for premiums?

PayNow, Internet Banking, Pay Online, AXS e-Station, etc. For the full list n, please visit  https://www.tokiomarine.com/sg/en/personal/resources/faq/life-insurance/Payment-Method.html

For All Product, Policy Enquiries and Feedback (Life)

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You can call us

Operating hours:-

Mondays to Fridays

8.45 am - 5.45pm
Website
You can visit us and walk in

PT Tokio Marine Life Insurance Indonesia 
International Financial Centre Tower 2, Level 33A 
Jl. Jenderal Sudirman Kav.22-23, Jakarta 12920 

Email
You can email us

For general enquiries, please email customercare@tokiomarine-life.co.id

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Enquiry Form

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Feedback

Email
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Online enquiry form

How do we address you?

  • Salutation
  • Mr
  • Mrs
  • Miss
  • Ms
  • Dr
Looks like you haven’t selected your title. Please select the appropriate title.
Please enter valid name

What is the best way to contact you?

  • Select
  • Email
  • Phone
Oops, looks like we can't reach you with the details you've provided. Please enter valid contact details.

What is this regarding?

Let us know what it's about so we can get the right people to contact you. Please enter less than 1000 characters."

Attachments

(optional)

pdf, doc, docx is supported (Up to 7 MB per file) 
Please upload file within 5 MB
Please upload valid file
Don’t forget to select the checkbox.
Data beign manipulated, try again later

We value open and honest communication, and your feedback is much appreciated. To create an environment where our customers will continually have confidence in us, we are committed to inspire trust through our products and services. 

We’ll acknowledge your feedback within 2 working days and conduct a thorough review to resolve your concerns. We strive to put matters right within 7 working days. In instances where we need a longer time to resolve due to the complexity of the matter, we’ll keep you updated on the progress within 14 working days from our last communication to you. 

If the outcome is not to your satisfaction, you may approach the Financial Industry Disputes Resolution Centre Ltd. (FIDReC) for assistance. FIDReC is an independent body for dispute resolution between financial institutions and consumers. You may find out more at www.fidrec.com.sg

General and product enquiries

Website
Visit us

Unit 2, 1st Floor, Block D, Abdul Razak Complex, Gadong, Brunei Darussalam

Operating Hours:

Mondays – Fridays

8.30am– 12.00pm 1.00pm– 5.30pm Closed on Saturday, Sunday and Public Holidays.​

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Life Insurance
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