The claim submission process can be made through:

1.      Website TmanKu  

2.      Submit the documents to:

        Claim Department

        PT Tokio Marine Life Insurance Indonesia

        International Financial Centre Tower 2, Level 33A

        Jl. Jenderal Sudirman Kav.22-23, Jakarta 12920

Documents that need to be prepared:

1.      Claim Application Form (specially for submission other than through TmanKu portal)

2.      Attending Physicians Statement

3.      Power of Attorney to Request Medical Data

4.      Original receipt of treatment fee

5.      Legalized of treatment fee details

6.      Legalized of medical resume

7.      Legalized of Laboratory examination results and diagnostic test (if any)

8.      Copy of Policy Holder / Beneficiary(s) ID card

9.      Investigation Report from the Local Police / Visum et Repertum if caused by accident

Download the claim form:

Need Assistance? Contact Us!

(Monday to Friday: 08.30 AM to 05.30 PM)

The claim submission process can be made through:

1.      Website TManKu

2.      Submit the documents to:

        Claim Department

        PT Tokio Marine Life Insurance Indonesia

        International Financial Centre Tower 2, Level 33A

        Jl. Jenderal Sudirman Kav.22-23, Jakarta 12920

Documents that need to be prepared:

1.      Claim Application Form (specially for submission other than through TmanKu portal)

2.      Attending Physicians Statement

3.      Power of Attorney to Request Medical Data

4.      Critical Illness Forms

5.      Legalized of medical resume

6.      Legalized copy of Laboratory examination results and diagnostic test (if any)

7.      Copy of Policy Holder/Beneficiary(s) ID card

8.      Investigation Report from the Local Police / Visum et Repertum if caused by accident

Download the claim form:

Need Assistance? Contact Us!

(Monday to Friday: 08.30 AM to 05.30 PM)

Prepare and complete the required documents

1. Claim Application Form

2. Attending Physicians Statement

3. Power of Attorney to Request Medical Data

4. Copy of family card/other legal documents that shows the insurable interest

5. Copy of Policy Holder/Beneficiary(s) ID card

6. Legalized of death certificate from authorized institution or from Embassy of the Republik of Indonesia (KBRI) If dies at overseas.  

7. Chronology of death (if dies at home or when going to hospital)

8. Investigation Report from the Local Police / Visum et Repertum if caused by accident.

9. Insured death of certificate which has been authorized by the court, states the Insured has died (if the Insured was miss in accident)

    

   Use our PDF forms

Need Assistance? Contact us !

(Monday to Friday: 08.30 AM to 05.30 PM)

The claim submission process can be made through:

1.      Website TmanKu 

2.      Submit the documents to:

        Claim Department

        PT Tokio Marine Life Insurance Indonesia

        International Financial Centre Tower 2, Level 33A

        Jl. Jenderal Sudirman Kav.22-23, Jakarta 12920

Documents that need to be prepared:

1.      Claim Application Form (specially for submission other than through TmanKu portal)

2.      Attending Physicians Statement

3.      Attending Physicians Statement Total Disability

4.      Power of Attorney to Request Medical Data

5.      Legalized of medical resume

6.      Legalized of Laboratory examination results and diagnostic test (if any)

7.      Copy of Policy Holder/Beneficiary(s) ID card

8.      Investigation Report from the Local Police / Visum et Repertum if caused by accident

Download the claim form:

Need Assistance? Contact Us!

(Monday to Friday: 08.30 AM to 05.30 PM)