To be one of the best known, trusted, and preferred life insurance partners in Indonesia; and to establish the company as a high-quality financial institution. 

Inspiring trust in our products and services; and to be a responsible citizen in our community.

Tokio Marine Life adopt Good Company values as the base of the company in conducting its business activities:

1.       Look Beyond Profit. 

We act with integrity for the benefit of our customers, business partners, and society.

2.       Empower Our People.

We inspire engagement and passion in all of our employees.

3.       Deliver on Commitments. 

    We achieve high quality results by enhancing stakeholder trust.

Tokio Marine Life believes that the implementation of Good Corporate Governance (GCG) standard and values are the main requirements to achieve maximum business result that will be beneficial not only for Tokio Marine Life but all stakeholders especially our customers. Therefore, Tokio Marine Life committed to comply and implement the Good Corporate Governance according to the prevailing regulation. Tokio Marine Life has also committed to implementing the Anti-Fraud Strategy as demonstrated by the signing of the Anti-Fraud declaration by the Board of Commissioners, Board of Directors and all employees of Tokio Marine Life. The summary of GCG implementation can be found here.

Tokio Marine Life actively adjust and align company activities with "Sustainable Financial Principles" mandated by the Financial Services Authority (OJK) through Regulations Financial Services Authority (POJK) No. 51 / POJK.03 / 2017. The principles include at least: 1) Responsible Investment; 2) Strategy for sustainable business; 3) Management of social and environmental risks; 4) Good governance; 5) Informative communication; 6) Inclusiveness; 7) Priority sector development; and 8) Coordination and collaboration. Tokio Marine Life Sustainability Report can be found here:

• Sustainability Report 2023

• Sustainability Report 2022

• Sustainability Report 2021

• Sustainability Report 2020

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Should you have any query and complaint related with our products and/or services, please submit your query and complaint to us. Further information regarding Customer Handling Complaint Procedure, please refer here and for the  Customer Complaint Form, please refer here. For Customer Complaint Handling Report, please refer here.