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Reach Out To Us
For enquiries, please email to customercare@tokiomarine-life.sg
Address: Unit 2, 1st Floor, Block D, Abdul Razak Complex, Gadong, Brunei Darussalam
(Closed on Saturdays, Sundays and Public Holidays)
Operating hours
Mondays to Fridays
TMLS Policyholders' Services Portal
You may access the Policyholders' Services Portal for your policy matters
Login hereYour Valuable Feedback
We value open and honest communication, and your feedback is much appreciated. To create an environment where our customers will continually have confidence in us, we are committed to inspire trust through our products and services.
You can contact us via:
- Email: customervoice@tokiomarine-life.sg
- Completing the Online Form.
We will provide a written acknowledgement of your feedback/complaint within three working days from the receipt of your complaint.
If your complaint is yet to be resolved, we will provide you with an interim update within 14 days from receiving it.
A final response with proposed resolution will be provided to you within 30 working days from the date of receipt of your complaint. If additional time is required, we will provide you with a written update.
If your feedback is not resolved within 90 working days from the date of receipt of your feedback/complaint or you are not satisfied with the final resolution, you may approach Financial Consumer Issues, Brunei Darussalam Central Bank, for assistance:
Financial Consumer Issues
Brunei Darussalam Central Bank
Level 7, Ministry of Finance and Economy Building
Commonwealth Drive
Bandar Seri Begawan BB3910
Brunei Darussalam
Email: fci@bdcb.gov.bn
Tel: 2380007
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