Fair Dealing

Driven by Customer-focus, Integrity and Excellence as our corporate core values, Tokio Marine Life Insurance Singapore (TMLS) aspires to be one of the best known, trusted and preferred Life Insurance partner.

To create an environment where our customers will continually have confidence in us, we are committed to inspire trust through our products and services. One of the ways of achieving this is by way of translating the Fair Dealing Guidelines, stipulated by the Monetary Authority of Singapore, into an everyday practie in our organisation.

 

TMLS will make every effort to deliver the following Fair Dealing outcomes:

1. We are an organisation where fair dealing is central to our corporate culture.
2. We offer products and services that are suitable for each customer.
3. Our professional and competent onsultants will provide customers with quality advice and appropriate recommendations.
4. We will deliver clear, relevant and timely information to assist our customers in making well-informed financial decisions.
5. We will receive customer complaints objectively before taking appropriate actions in an effective and prompt manner.

 

At TMLS, we value your opinion on the solutions and experiences we create and deliver to you.

We are committed to a fair dealing culture within the organisation. We welcome your feedback so that we can enhance your customer service experience with Tokio Marine Life Singapore. If you would like to provide us with feedback, please email to customercare@tokiomarine-life.sg or call +65 6592 6100.

 

Last Updated on April 2025