TM Family Protect

Product Information

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Frequently Asked Questions

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One premium that covers the whole family¹

Enjoy loyalty benefits with every renewal²

Get affordable protection today from unforeseen emergencies tomorrow

¹Policyholder's spouse and children who stay in the same residential address

²Family Protection benefits per policy year limit will be refreshed upon renewal

Do you have a question?

1. I did not receive the confirmation email after signing up on the website. What should I do?

You may get in touch with us via the Contact Us button. Key in all required information, select “Sign-Up” in the dropdown menu and input your message. A representative will contact you for further assistance.

2. I cannot submit/complete my application on your website. What should I do?

3. Why didn’t I receive the TM Family Protect policy document after signing-up on the website?

An acknowledgment email will be sent to you upon successful submission of your application for our processing. We will inform you via email notification when your policy document is ready for viewing online via our TMLS Policyholder Portal. This may take up to 7 working days from the date of your application.

4. I want to enquire about my TM Family Protect application. What should I do?

You may get in touch with us via the Contact Us button. Key in all required information, select “Sign-Up Process” in the dropdown menu and input your message. A representative will contact you for further assistance.

5. How do I know if my TM Family Protect application is successful?

You will receive a confirmation email with an e-reference number after a successful submission within 1 working day. If you did not receive the confirmation email, please get in touch with us via the Contact Us button.

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Important Information

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All ages mentioned in this webpage are based on age next birthday. All benefits and features mentioned herein are subject to terms and conditions of the policy. You must refer to the Policy Contract for the precise terms and conditions of this plan.

This plan is underwritten by Tokio Marine Life Insurance Singapore Ltd. and is only available through our authorized distributors.

A life policy is not a savings account or deposit. In the event of early termination or surrender of the policy, the customer may not get back the premiums paid (partially or in full). Some benefits of a life policy are not guaranteed.

You may request further information on the product features of this plan by contacting us. You may wish to separately seek advice on the suitability of this plan. If you choose not to do so, you should first consider whether this plan is suitable for your financial circumstances and needs. In the event that you decide this plan is not suitable after purchasing the policy, you may cancel the policy within the 14-day free look period.

For policies distributed in Singapore: This policy is protected under the Policy Owners’ Protection Scheme which is administered by the Singapore Deposit Insurance Corporation (SDIC). Coverage for your policy is automatic and no further action is required from you. For more information on the types of benefits that are covered under the scheme as well as the limits of the coverage, where applicable, please contact us or visit the LIA or SDIC websites (www.lia.org.sg or www.sdic.org.sg).

This advertisement has not been reviewed by the Monetary Authority of Singapore.

Information shown in this webpage is for reference only and is not a contract of insurance. Information is correct as at February 2024.