TM Family Protect

Frequently Asked Questions

Sign-Up Process

1. I did not receive the confirmation email after signing up on the website. What should I do?

You may get in touch with us via the Contact Us button. Key in all required information, select “Sign-Up” in the dropdown menu and input your message. A representative will contact you for further assistance.

2. I cannot submit/complete my application on your website. What should I do?

3. Why didn't I receive the TM Family Protect policy document after signing-up on the website?

An acknowledgment email will be sent to you upon successful submission of your application for our processing. We will inform you via email notification when your policy document is ready for viewing online via our TMLS Policyholder Portal. This may take up to 7 working days from the date of your application.

4. I want to enquire about my TM Family Protect application. What should I do?

You may get in touch with us via the Contact Us button. Key in all required information, select “Sign-Up Process” in the dropdown menu and input your message. A representative will contact you for further assistance.

5. How do I know if my TM Family Protect application is successful?

You will receive a confirmation email with an e-reference number after a successful submission within 1 working day. If you did not receive the confirmation email, please get in touch with us via the Contact Us button.

6. Can my spouse or family member apply for TM Family Protect?

Yes, they can. MyTengah Family Protect is curated specially for Tengah township. You can apply more than one policy per household.

7. I am unable to open the completed application form from my email. What should I do?

8. I want to update my contact details on the policy. How can I do so?

After you have received the issued policy, you may visit the TMLS website and download the Change of Address/Contact Form at Forms | Tokio Marine Life Insurance Singapore.

TM Family Protect Plan

1. When will my TM Family Protect be effective?

Your TM Family Protect will be effective once TMLS has approved your application with receipt of the full premium. Please note that the acceptance of your application is subject to TMLS’s internal clearance on regulatory and administrative checks e.g., substandard or claims record if any. TMLS will inform you via email notification when your policy document is ready for viewing online via TMLS Policyholder portal. This may take up to 7 workings days from the date of your application.

2. How long is my TM Family Protect policy valid for?

Your TM Family Protect coverage is valid for 1 year, subject to the receipt of the monthly premiums and is eligible for yearly renewal, subject to the terms and conditions of this policy. However, the renewal of your policy is not guaranteed.

3. I am interested in TM Family Protect; however, I have not moved into Tengah yet. Can I purchase the policy before my key collection?

Yes, you can. TM Family Protect is an exclusive plan and specially curated for all Tengah residents. You are eligible as long as you have signed up for BTO flat in Tengah with the Housing Development Board with a valid Tengah address provided during your online sales journey through the TMLS website.

4. Will the coverage of TM Family Protect include my spouse, and children living with me?

Yes. You only need to pay for one premium for TM Family Protect that includes coverage for your whole family (legal spouse, and children below 19 years of age on the next birthday). For more information, please refer to your Product Summary via the website.

5. Do I need to go for a medical check-up to apply for TM Family Protect?

You are not required to undergo a medical check-up when you apply for TM Family Protect. You will only be required to answer a simple health declaration questionnaire in the application.

6. What is the process for me to submit a TM Family Protect policy claim?

You may visit the TMLS website reflected in the instructions to submit a claim at Making Claims, Your Step-By-Step Guide | Tokio Marine Life Insurance Singapore.

Please choose the claim types based on the condition you are claiming for, under the MyTengah Family Protect policy.

Example: If you or your family member is making a hospitalisation claim for food poisoning, select “Hospital & Surgical Claims Process” to guide yourself through the claim process.

7. How long does it take for claim processing?

Your claims can take up to 14 calendar days, depending on the complexity of the claims and the completeness of the submitted documentation.

8. How do I terminate TM Family Protect policy?

You may write in to customercare@tokiomarine-life.sg for the cancellation request and provide your details e.g., policy number, NRIC number or reason of cancellation. Alternatively, you may visit the TMLS website and download the Request for Change Form. Please click here: Forms | Tokio Marine Life Insurance Singapore.

Please note that the email address must be the same as the email address provided in your application form.

9. Is there a penalty if wish to terminate TM Family Protect policy?

There is no penalty if you terminate your TM Family Protect policy during the free-look period of 14 days, which starts 7 days from the date of email notification from TMLS on the delivery of your policy document. For cancellation of policy during the free-look period, the premium paid will be refunded back to your credit card.

After which, you may still be able to terminate your policy at any time, but no premium will be refunded back to you once the free-look period is over. The coverage will then cease with effect from the next premium due date.