Covid-19 Test Fund

The insurance and takaful industry has pledged RM 10 million to the COVID-19 Test Fund (CTF) in support of the Ministry of Health Malaysia’s (MOH) efforts to conduct more COVID-19 tests for Malaysians. The fund reimbursement has reached RM10 million and is fully utilised. The funding that covered screening of COVID-19 conducted from 27 March 2020 till 31 May 2021 has officially closed for reimbursement submission.

Insurance policy holders with group or individual medical coverage and health insurance policies are eligible to claim from the CTF if they have been referred by registered doctors to undergo the COVID-19 tests. These tests need to be conducted at recognised private laboratories as listed on the MOH website.

The insurance and takaful industry has recently expanded the CTF's  qualifying criteria to include patients undergoing emergency surgery and half-emergency, and all asymptomatic individual/group medical and health insurance/takaful policy/certificate (MHIT) holders in the country. Asymptomatic patients refer to individuals who may have been infected by the virus but do not have any symptoms of cough, sore throat, flu and etc.

Further information of CTF application can be accessed through the portal at www.MyCTF.my and hotline number at

1-300-22-1188 or 15-500.

Alternatively, you may also get in touch with the respective Tokio Marine Customer Service Hotlines listed below:             

Tokio Marine Insurans (Malaysia) Berhad (General Insurance)

Email: letusknow@tokiomarine.com.my

Customer Hotline: 1800 88 0812

Tokio Marine Life Insurance Malaysia Bhd. (Life Insurance)

Email: customercare@tokiomarinelife.com.my (our main point of contact during MCO)

Customer Care Hotline: 03 – 2603 3999 (Monday - Thursday 8:40am - 5:30pm; Friday 8:40am - 5:20pm)