Welcome to Tokio Marine Indonesia’s social media channels, which allow us to communicate and engage with the public as well as our existing customers to share your question, feedback, and information with us. To maintain a positive atmosphere, Tokio Marine Indonesia has policies and regulations regarding all statements, responses, and information that are:

• Factually incorrect;
• Offensive, abusive, defames or threatens others;
• Unrelated to Tokio Marine Insurance Group which could be considered spam;
• Vulgar, obscene or indecent language;
• Illegal or in any way endorsing illegal activities;
• Breaks any laws or regulations or rules of any official social media sites such as Facebook, Instagram, TikTok, Twitter, etc, or encourages others to do so;
• An infringement of any intellectual property rights, such as copyright;
• Contains names or personal information related to our employees;
• Contains personal information (names, address, phone number, email, etc.) of others;
• Posts or other material which is deemed inappropriate by the site administrators or appropriate team managers will be deleted upon discovery.

By accessing, viewing, watching, watching, and/or posting any contents related directly or indirectly to Tokio Marine Indonesia and Tokio Marine Insurance Group on any social media, you are obliged to accept and understand the aforementioned rules without any limit or qualification. In the event that someone has repeated the posts which do not comply with the applicable rules, Tokio Marine Indonesia may exercise the right of last resort to ban or block the said person from our social media.

Should you be a client of Tokio Marine Indonesia (General Insurance) and would need us to answer any specific questions with regard to our company, products, and services, do contact our Contact Center 14006 (24/7) or email customervoice@tokiomarine.co.id. For further questions related to the policies or personal data, the person concerned will be answered directly.

Although Tokio Marine Indonesia has an account on our social media platform, we are not affiliated with that platform. As such, all information that you choose to share from our social media or websites to other social media or websites, Tokio Marine Indonesia will not be held responsible for any violation of privacy, security policies, or any practices through our social media platforms.

All the principles and practices in Tokio Marine Indonesia's Privacy Policy will be applied to all contributions on any of our social media and website.

Links from third-party sites that are displayed on our social media, do not constitute an endorsement or anything of the kind for these third-party sites, content, or companies. For links other than those from our social media, Tokio Marine Indonesia is not responsible for any information/views expressed by anyone because social media is public.

Tokio Marine Indonesia will never ask for any personal information to be disclosed publicly. Therefore, do not share any personal information on our social media and website.

All information submitted by Tokio Marine Insurance Group on its social media is for informational purposes only, and should not be construed as a solicitation, offer, advice, recommendation, or any other service to acquire or dispose of any investment or to engage in any other investment or transaction. For information about any specific products and/or countries please visit the respective websites. Nothing on Tokio Marine Insurance Group’s social media channels constitutes a promise or offer of employment.

For more information, please refer to the Terms of Use policy on www.tokiomarine.com which also applies to Tokio Marine Insurance Group’s social media.