We value open and honest communication, and your feedback is much appreciated. To create an environment where our customers will continually have confidence in us, we are committed to inspiring trust through our products and services.
We will acknowledge your feedback within 2 working days* and conduct a thorough review to resolve your concerns. We strive to put matters right within the first 20 days. In instances where we need a longer time to resolve due to the complexity of the matter, we will notify you of the maximum extension of the next 20 working days*.
Suppose the customers feel that the settlement from TMI is still not appropriate. In that case, the customers can continue the process of resolving their complaints through the mediation facility of The Financial Services Authority, or any other Alternative Dispute Resolution Institution.
*) Based on the operational hours.
You might find your answers in FAQs.
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