Contact us

General & other enquiries

Toll Free using Internet connection

Operating Hours:

Every Days

24 Hours

Call Now

You can call us

Contact Center (24/7): 14006

Tel: +62 21 572 5772

Fax: +62 21 572 4007,
+62 21 572 4010 (Claim)

Operating hours:

Monday to Friday

08:00 - 17:00 WIB

You can email us

customervoice@tokiomarine.co.id

Operating Hours:

Monday to Friday

08:00 - 17:00 WIB

You can visit us

Head Office

Sentral Senayan I, 3rd Floor
Jl. Asia Afrika No. 8
Jakarta 10270

Operating Hours:

Monday to Friday

08:00 - 17:00 WIB

Find Branch/Representative Offices

Online Enquiry Form

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Customer Complaints Services

We value open and honest communication, and your feedback is much appreciated. To create an environment where our customers will continually have confidence in us, we are committed to inspiring trust through our products and services.

We will resolve your verbal complaint within a maximum of 5 (five) working days* from the time we receive it. If the complaint resolution takes longer, we will direct you to make a written complaint. We will try to resolve the problem within 10 working days* from the time we receive the complete required documents and can be extended for a maximum of 10 working days* if we experience certain conditions.

Suppose the customers feel that the settlement from TMI is still not appropriate. In that case, the customers can continue the process of resolving their complaints through the mediation facility of The Financial Services Authority, or any other Alternative Dispute Resolution Institution.

*) Based on the operational hours.