DUE TO RISKS OF:
FLEXAS (Fire, Lightning, Explosion, Impact of Falling Aircraft, Smoke)
Additional documents for Extended Coverage & Specific Events
TSFWD (Tempest, Storm, Flood and Water Damage)
Theft/Robbery and SRMDCC (Strike, Riot, Malicious Damage and Civil Commotion)
Others
Building
Contents of building
Machinery & equiments
Stocks
Policy holders and/or the Insured are mandatory to submit all documents/information related to the claims submitted
Request of supporting documents/information depends on the type of claim submitted
Claims can only be processed if all documents have been completed
The Company (TMI) has the right to carry out further investigations on the claims submitted by Policy Holders and/or the Insured if found document and/or information that is deemed contradictory or inconsistent with the claims submitted
The above requested documents shall not be deemed as final and we reserve our right to obtain additional information/documents apart of the above if necessary
1. To report a claim, kindly contact our Contact Center (24/7) at 14006.
2. To submit claim documents, kindly email to customervoice@tokiomarine.co.id or send to:
Head Office
PT Asuransi Tokio Marine Indonesia
Sentral Senayan I, 3rd Floor
Jl. Asia Afrika No. 8, Jakarta 10270
T: +62 21 572 5772
F: +62 21 572 4010 (Claim)
Operational hours:
Monday to Friday
08:00 to 17:00 WIB
You might find your answers in FAQs.
Sangkalan
By clicking on “Continue to external site” below, you will leave Tokio Marine Insurance Group’s website and you will be redirected to a third party website.
Choose your country or region
Visit HQ Pages
Visit Country Pages
Select your location and language
All
All
Asia Pacific
Australia
Americas
Europe
Singapore
Malaysia
Australia
You are currently on a site outside of your country Switch to external site?
Visit your local page. If you change your mind, you can use the dropdown at the top navigation to visit other Tokio Marine country pages.
You are currently on a site outside of your country. Switch to Local site?
Visit your Local page. If you change your mind, you can use the dropdown at the top navigation to visit other Tokio Marine country pages.