Electronic Equipment Insurance Claim Procedures

Follow these simple steps to expedite filing of Electronic Equipment Insurance claim.

Claim form (including policy number, date of incident, location of incident, cause of incident)
Detail of chronology
Details of damaged item(s) along with brand information, type, category and year of purchase
List asset of all item(s) insured
Initial purchase invoice
Technical analysis from manufacturer or repairer regarding the cause of damage, damage item and their recommendation
Maintenance report of the item in last 6 months
Photograph of damaged item
Repair/replace quotation with same specification as the damaged item(s)
Repair/replace invoice with same specification as the damaged item(s)
Other relevant, reasonable and appropriate documents requested by the Company (TMI) in connection with the settlement of claims

Policy holders and/or the Insured are mandatory to submit all documents/information related to the claims submitted
Request of supporting documents/information depends on the type of claim submitted
Claims can only be processed if all documents have been completed
The Company (TMI) has the right to carry out further investigations on the claims submitted by Policy Holders and/or the Insured if found document and/or information that is deemed contradictory or inconsistent with the claims submitted

The above requested documents shall not be deemed as final and we reserve our right to obtain additional information/documents apart of the above if necessary

How to claim

For claim report, kindly contact to our Contact Center 14006 (24 hours)
For claim documents submission, kindly send to:

a) The Head Office of Tokio Marine Indonesia

Sentral Senayan I, 3rd Floor

Jl. Asia Afrika No. 8, Jakarta 10270

T: +62 21 572 5772

F: +62 21 572 4010 (Claim)

(Operational hour: Monday to Friday, at 08.00 to 17.00 WIB)