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(Monday - Thursday 8:40am - 5:30pm; Friday 8:40am - 5:20pm)
Authorised Service Providers
Find a Service ProviderGroup Term Life – Death Claims Process
Follow these simple steps to expedite filing of a Group Term Life – Death Claims
1. Report Your Claim
2. Someone will Contact You
Your respective banker/ brokers/ customer service personnel of each branch will provide required claim forms to you.
Documents required for submission
- Death Claim Form
- Doctor’ Statement
- Certified True Copy Death Certificate
- Certified True Copy Police report (accidental cause)
- Certified True Copy Post Mortem (If Any)
- Certified True Copy Proof of Age – (NRIC/ Birth Certificate)
Important notes
- Ensure completion of claim forms and completeness of all documents to avoid unnecessary delay.
- Ensure your signature on the claim form tallies with the one in the records.
- The Medical Report is to be completed at the claimant's own expense.
- The checklist provides a reference of the point-of-submission requirements only. The Company reserves the right to request for other relevant documents and information.
3. Submission
Submit the completed form(s) and supporting documents via the respective banker/ brokers/customer service personnel of each branch.
4. Evaluate
TMLM will evaluate to ensure all the required form(s) are completed accurately by relevant parties, e.g. doctor.
5. Close Claim
Once all the forms are completed, TMLM will proceed to claim assessments.
How to claim
Please submit all claim documents:
(I) Through your servicing advisor , or;
(II) Personally to this address:
Customer Service Centre
Tokio Marine Life Insurance Malaysia Bhd.
Ground Floor, Menara Tokio Marine Life
189, Jalan Tun Razak
50400 Kuala Lumpur
Malaysia
(Mondays to Fridays: 8.40am to 4.30pm)
Ready to start your protection with us today?
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Tokio Marine Life Insurance Malaysia Bhd. 199801001430 (457556-X)
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