Privacy Policy

Your privacy is important to us. That’s why we have developed a Privacy Policy that covers how we use, process, disclose, safeguard and retain Personal Data. Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions.

Privacy Policy Statement

Information is important for us to provide our best service to you as our customers. Therefore, keeping customer information safe, secure and using it only for the purpose of serving our customers is the top priority for all of us. Whether you are customer, a registered user or a visitor to the public area of our website, we understand the importance you place on the privacy and security of information that personally identifies you or your account with us.

When you register with us, we ask you for your personal particulars which may include among others your income, creditworthiness assets and liabilities depending on what products and services you apply for and subscribe to. This information enables us to deliver personalized services and communicate separately with you.

We use personal information in ways that are compatible with the purposes for which we originally requested it. For example, we will use the information you give us to process your requests and transactions, to provide you with additional information about products and services, or to evaluate your financial needs. To do so, we may share personal information with an agent or affiliate so that they may do the same and they may pass information held by them about you to us so that we may do the same. We limit the collection and use of personal information to what is necessary to administer our business and to deliver superior service to you. This may include advising you about our products or services, those of our affiliates, and other opportunities that we believe may interest you.

To serve you better, we may combine information you give us on the Website or through other channels. We also use aggregated information about the use of our services

We are strongly committed to protecting the security of your personal or private information that your share with us.

Additional privacy promise to our customers:-

We may combine information you give us on the Website or through other channels to deliver our best service to our customers that includes to evaluate our users' preferences, improve our services, to administer our business, and other opportunities that we believe may interest you.

We will permit only authorized employees to have access to that information. Our employees are educated on handling of customer information. Employees who breach our privacy policy would be subject to our disciplinary action, as we may consider appropriate.

We will protect the confidentiality of any personal information you share with us. We do reserve the right to disclose your information when required under any law or regulation or to co-operate with regulators, law enforcement authorities, or any authorities having jurisdiction over us with regards to disclosure of your personal information.

We will not use or share internally or externally personally identifiable medical information for any purpose other than the underwriting or administering of a customer’s policy, claim or account, or the purpose as disclosed to the customer when the information is collected, or to which the customer consents.

We will attempt to keep customer files complete, up to date, and accurate. If the information with us is not correct, not updated, or incomplete, please inform by writing to us, and we will promptly rectify. Alternatively, you can access the “Get in Touch” on our website.

Privacy Policy

The Tokio Marine Group (the "Group") is committed to the continuous enhancement of corporate value, with customer trust at the foundation of all its activities. Guided by this corporate philosophy, we, the Group, shall comply with the Act on the Protection of Personal Information, Act on the Use of Numbers to Identify a Specific Individual in the Administrative Procedure and other relevant laws, rules, regulations and guidelines, appropriately manage personal information, individual number and specific personal information (hereinafter referred to as "Specific Personal Information, etc.") as well as anonymously processed information, as described below, and implement other appropriate security measures for the protection of personal information of our customers.

*"Personal information" and "personal data" provided in this Privacy Policy exclude Specific Personal Information, etc.

1. We shall acquire personal information and Specific Personal Information, etc. of our customers in a manner that is both legal and fair. Unless prescribed by law, rule or regulation, we shall notify or publicize the purposes for using personal information and Specific Personal Information, etc. of our customers and shall use such information within these limits.

2. Unless prescribed by law, rule or regulation, we shall not provide personal information of our customers to third parties without prior consent of each such customer. We do not provide Specific Personal Information, etc. to third parties except in cases provided by law. There shall be no joint use of Specific Personal Information, etc. with Group companies and business partners.
In addition, unless otherwise prescribed by law, rule or regulation, when providing personal data to a third party, we shall record matters concerning such provision, and when collecting personal data from a third party, we shall confirm and record matters concerning such collection.

3. We shall strive to prevent the divulgence, destruction, impairment and unauthorized access of personal information and Specific Personal Information, etc. of our customers. When we contract out the management of personal information and Specific Personal Information, etc. of our customers to an outside service provider, we shall supervise the service provider appropriately, as needed.

4. Whenever we receive requests from our customers to view or update their personal data and Specific Personal Information, etc. that we hold, we shall respond promptly in accordance with laws, rules and regulations. We also welcome comments and questions regarding the management of personal information and Specific Personal Information, etc. of our customers.

5. We shall provide thorough supervision, instructions and education to our employees who handle personal information, Specific Personal Information, etc. and anonymously processed information of our customers to ensure that such information is managed appropriately.

6. We shall continue to revise and aim to improve our internal systems and procedures to protect the personal information of our customers.