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Call our 24 hr Hotline: 1800 225 8647
Things you need to know
Report an Accident
When involved in a motor accident, you are required to report accident (whether claiming under own policy or not) with your accident vehicle (whether damaged or not) to our approved workshops within 24 hours or the next working day after the accident.
When to make a police report?
Always make a police report if it involved any of the following:
- If someone is injured or dies
- A hit-and-run situation occurs
- Where a government vehicle/property is involved
- Where foreign vehicle is involved
- Where pedestrian/cyclist/PMD rider is involved
- Vehicle caught fire
- Vandalism
When involved in a motor accident with Malaysian Vehicle, you have to lodge a police report at the nearest Malaysia Police Station.
Call +65 6225 8647 if you need assistance for towing service.
Once back in Singapore, report the accident at our approved workshop together with the Malaysia police report.
✔︎ Free 24-hour towing service for accident-related assistance.
✔︎ 6 months warranty on labour and spare parts changed.
✔︎ They are strategically located and conveniently accessible.
✔︎ They can help you claim your property losses against the other party if the other party is liable for the accident.
✔︎ They have been selected to render you excellent service.
Failure to make an accident report may result in you:
- Losing all or part of your NCD
- Having your claim declined
- Click on to know more about GIA - Motor Claims Framework
Motor Claims Process
Step by step guide
You will need the following:
a. Motor Certificate of Insurance (CI)
b. Driving Licence
c. Company stamp (if the vehicle is registered under a company)
Collect Information
- Details of the accident, including date, time and place.
- All involved drivers' names, contact numbers, vehicle registration numbers and insurance details.
- Names and contact details of any witnesses.
- You must not shift your vehicle. Take photos of the damage on all vehicles involved.
- Take down the particulars of all injured persons, if any, and note the extent of injuries.
- Police report number (if applicable).
Call the Police or an ambulance
Lodge a Police Report:
- If someone is injured or dies
- A hit-and-run situation occurs
- Where a government vehicle/property is involved
- Where foreign vehicle is involved
- Where pedestrian/cyclist/PMD rider is involved
- Vehicle caught fire
- Vandalism
Report the accident
- Instruct our approved workshop on whether you are reporting for record purposes, claiming from your own policy or against third party’s policy.
- If you are claiming from your own policy, we shall send a surveyor to view your vehicle once we receive the report form and estimated cost of repair.
Work with Us
- To our adjusters or surveyors to assist in the investigation.
- To our panel lawyers to find out more on the accident circumstances.
- Forward in-car accident footage to us.
- Forward Originating Claim (formerly known as Writ of Summon) and any legal letters/correspondences to us.
- Forward composition fine or other documents from the traffic police to us.
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