Motor Claims Process

Things you need to know

When to make a report

Report an Accident

When involved in a motor accident, you are required to report accident (whether claiming under own policy or not) with your accident vehicle (whether damaged or not) to our approved workshops within 24 hours or the next working day after the accident.

When to make a police report?

Always make a police report if it involved any of the following:

- If someone is injured or dies

- A hit-and-run situation occurs

- Where a government vehicle/property is involved

- Where foreign vehicle is involved

- Where pedestrian/cyclist/PMD rider is involved

- Vehicle caught fire

- Vandalism

Reporting an accident in Malaysia

When involved in a motor accident with Malaysian Vehicle, you have to lodge a police report at the nearest Malaysia Police Station.

Call +65 6225 8647 if you need assistance for towing service.

Once back in Singapore, report the accident at our approved workshop together with the Malaysia police report.

Why choose our workshops?

✔︎ Free 24-hour towing service for accident-related assistance.

✔︎ 6 months warranty on labour and spare parts changed.

✔︎ They are strategically located and conveniently accessible.

✔︎ They can help you claim your property losses against the other party if the other party is liable for the accident.

✔︎ They have been selected to render you excellent service.

Motor Claims Process

Step by step guide

You will need the following:

a. Motor Certificate of Insurance (CI)

b. Driving Licence

c. Company stamp (if the vehicle is registered under a company)

Collect Information

At the scene of the accident,

- Details of the accident, including date, time and place.

- All involved drivers' names, contact numbers, vehicle registration numbers and insurance details.

- Names and contact details of any witnesses.

- You must not shift your vehicle. Take photos of the damage on all vehicles involved.

- Take down the particulars of all injured persons, if any, and note the extent of injuries.

- Police report number (if applicable).

Call the Police or an ambulance

Call ambulance immediately if someone is injured.

Lodge a Police Report:

- If someone is injured or dies

- A hit-and-run situation occurs

- Where a government vehicle/property is involved

- Where foreign vehicle is involved

- Where pedestrian/cyclist/PMD rider is involved

- Vehicle caught fire

- Vandalism

Report the accident

Report the accident at any one of our Approved Workshops.

- Instruct our approved workshop on whether you are reporting for record purposes, claiming from your own policy or against third party’s policy.

- If you are claiming from your own policy, we shall send a surveyor to view your vehicle once we receive the report form and estimated cost of repair.