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Notify your intermediary or us immediately of any occurrence which may produce a claim.
- Take measures as may be reasonable for the purpose of averting or minimizing a loss.
· Remove cargo from wet packagings to prevent additional damage from occurring. · Put damaged cargo aside pending insurer’s decision whether a survey is required.
· To assist/cooperate in the reworking/ reconditioning/ repacking/ testing/ repairs etc of the affected cargo.
· To assist/cooperate in the salvage sale.
- Ensure that all rights against Carriers, Bailees or other third parties are properly preserved and exercised.
Submit the following documents for your claim:
-Insurance Certificate/Policy
- Commercial Invoice
- Packing List
- Bill of Lading/Airway Bill with terms and conditions on the reverse side
- Survey Report or other documentary evidence to show the extent of the loss or damage
- Delivery Note/Receipt/Order
- Correspondence exchanged with the Carriers and other parties regarding their liability for the loss or damage.
Additional Documents may be requested (if applicable) but not limited to:
- Inspection/Technical/QC Report
- Repair/Replacement Quotations
- Claim Bill
- Vessel’s Out-turn Report
- Cargo Manifest
- Container Damage Report or Equipment Interchange Receipt
- Tally Sheets
- Written confirmation of Non-Delivery from Carrier
- Police Statement/Report for theft/hijack cases
Step by step guide
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Visit your local page. If you change your mind, you can use the dropdown at the top navigation to visit other Tokio Marine country pages.
Visit your local page. If you change your mind, you can use the dropdown at the top navigation to visit other Tokio Marine country pages.