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Marine Cargo Claims Process

Follow these simple steps to expedite filing of your claim

For Brunei Customer

For assistance, contact us at:

Call 6221-6111

Email Us

Things you need to know

Notify your intermediary or us immediately of any occurrence which may produce a claim.

Duties of Insured

- Take measures as may be reasonable for the purpose of averting or minimizing a loss.

· Remove cargo from wet packagings to prevent additional damage from occurring. · Put damaged cargo aside pending insurer’s decision whether a survey is required.

· To assist/cooperate in the reworking/ reconditioning/ repacking/ testing/ repairs etc of the affected cargo.

· To assist/cooperate in the salvage sale.

- Ensure that all rights against Carriers, Bailees or other third parties are properly preserved and exercised.

Documents Required for Submission

Submit the following documents for your claim:

-Insurance Certificate/Policy

- Commercial Invoice

- Packing List

- Bill of Lading/Airway Bill with terms and conditions on the reverse side

- Survey Report or other documentary evidence to show the extent of the loss or damage

- Delivery Note/Receipt/Order

- Correspondence exchanged with the Carriers and other parties regarding their liability for the loss or damage.

Additional Documents may be requested (if applicable) but not limited to:

- Inspection/Technical/QC Report

- Repair/Replacement Quotations

- Claim Bill

- Vessel’s Out-turn Report

- Cargo Manifest

- Container Damage Report or Equipment Interchange Receipt

- Tally Sheets

- Written confirmation of Non-Delivery from Carrier

- Police Statement/Report for theft/hijack cases

Marine Cargo Claims Process

Step by step guide

1

Notify Us

  • Notify your intermediary or us immediately of any occurrence which may produce a claim.
  • Give notice in writing to the Carriers or other Bailees within 3 days of the delivery of cargo if the loss or damage was not apparent at the time of delivery.
2

Call for Survey

  • Call for survey immediately and request the Carrier or other Bailees to attend joint survey
  • For imports, contact your broker/agent or Tokio Marine Insurance Singapore Ltd.
  • For exports, contact the survey agent stated in the Insurance Certificate/Policy
3

Mitigate loss

  • Take all practical steps to mitigate the loss or damage
4

Report to the Police

  • Report to the police immediately (within 24 hours, if possible) in case of theft, burglary and/or malicious damage.
5

Examine the goods

  • Take photos of the damaged goods, if applicable
  • Do not dispose the damaged goods, if applicable
  • To clause delivery receipts where goods are received in doubtful condition. Failure to note evident damage may allow the Carrier or other Bailees to legally deny any claim.
  • When delivery is made by container, to ensure that the container and its seal are examined immediately. To clause delivery receipt and retain defective seals if:
  1. Container is delivered damaged
  2. Seals are broken or missing or seals are other than as stated in the shipping documents
  • For both missing and damaged cargo, to claim immediately on the Carriers, the Port Authorities and/or other Bailees.

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