Get In Touch | Tokio Marine Life Insurance Singapore

Please note:

This Contact Us page is for Life Insurance enquiries only. For General Insurance enquiries, please click here.

For Brunei customers, please visit Brunei Branch (For Corporate Enquiries).

General and Product Enquiries

Customer Service Department

Hotline: +65 6592 6100

Fax: +65 6223 9120

For existing policies, please email to customercare@tokiomarine-life.sg

For enquiry of new policies, please email to lifesolutions@tokiomarine-life.sg

Check your policy details and update your personal details via TMLS Policyholder’s Portal https://mypolicy.tokiomarine-life.sg.
You can now conveniently login by scanning the QR in the login page with your SingPass app.

If you are visiting our Customer Service Centre, call or email us to make an appointment in advance to reduce waiting time.

Address: 20 McCallum Street #07-01 Tokio Marine Centre Singapore 069046

Operating hours

Mondays to Fridays

8.45am - 5.45pm

Contact Details Online Submission

Click here to download the forms to update your Contact Details

Common Reporting Standard Online Submission

Click here to download the forms to update your Individual Tax Residency Self Certification

Customer Service Centre – Early Closure (22 November 2024)

Our Customer Service Centre will be closed at 3pm on Friday, 22 November 2024 for a Company event. Business will resume as usual on Monday, 25 November 2024.

We apologize for any inconvenience this may cause and appreciate your understanding.

Your Valuable Feedback

We value open and honest communication, and your feedback is much appreciated. To create an environment where our customers will continually have confidence in us, we are committed to inspire trust through our products and services.

You can contact us via:

Email: customervoice@tokiomarine-life.sg
Customer Care Hotline: +65 6592 6100
(Operating Hours: Mondays to Fridays, 8.45am to 5.45pm)
Completing the Online Form.

We will provide a written acknowledgement of your feedback/complaint within two working days and conduct a thorough review to resolve your concerns.

We will keep you updated on the progress within 20 working days from the date of receipt of your feedback/complaint.

If the outcome is not to your satisfaction, you may approach the Financial Industry Disputes Resolution Centre Ltd. (FIDReC) for assistance. FIDReC is an independent body for dispute resolution between financial institutions and consumers. You may find out more at www.fidrec.com.sg

Enquiry Form

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Please allow us 3 working days to get back to you.

For urgent matters, our friendly agents at our Customer Care Hotline are available to tend to your queries every Mondays to Fridays, 8.45am to 5.45pm.

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Are you looking for one of these?

Here are quick links to some of our forms. Other forms can be found on the Forms page.

Policy Changes

Change of Address / Contact form PDF, 220.55 KB
Withdrawal of Marketing Consent PDF, 168.07 KB

Policy Servicing

Application for HPS Exemption Form PDF, 178.98 KB
Fund Switch and Premium Redirection Form PDF, 630.34 KB

Payment

Application Form for Interbank GIRO PDF, 121.21 KB
Authorisation Form for Direct Crediting PDF, 265.34 KB

Do you have a question?

View the Frequently Asked Questions below to gain the insights you seek

How do I update when I have a change of address or contact number?

You may update your change of address and/or contact number via TMLS Policyholder’s Portal https://mypolicy.tokiomarine-life.sg. You have the option to login by scanning the QR with your Singpass app.

What are the types of premium payment mode / frequency available?

Monthly, Quarterly, Half-yearly, Yearly.

Can I request for a Duplicate Policy?

You can submit your request for a duplicate policy via email to customercare@tokiomarine-life.sg

View all FAQs